Shipping

SHIPPING

Processing Time: 

All orders are processed, verified, quality checked, and packaged within 2-5 business days. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. 

Shipping Time:

• 5-12 days for all Expedited Shipping Orders.
• 12-50 days for all Standard Shipping Orders.
• 3-7 days for all Stocked Products.

You will receive an order confirmation upon purchase and then a shipping confirmation via text message and/or email with your tracking number once your order is processed. Please allow 1–2 days to begin tracking your package. You could also contact us via email for help.

SHIPPING OPTIONS

We offer FREE standard shipping with purchases over US$25. For orders below US$25, it will be charged a shipping fee. Shipping promotion is only valid for shipping addresses worldwide excluding remote areas.

On very rare occasions, international shipping to some countries can take up to 8-10 weeks. We are not responsible for any delays caused by the destination country’s customs clearance processes.

DUTIES & TAXES

Customs and duty fees are not included and it is the customer’s responsibility to pay. We cannot determine the duty fees for each country, please contact your local customs office if you have any questions on calculating import costs, if any.

TRACKING YOUR ORDER

Once you have placed an order with us, you will receive an order confirmation email with all the details of your purchase and your order number. After your order has been processed and fulfilled, a shipping notification email will be sent including a tracking number and a link to follow the journey of your package. Please allow up to 1-2 business days for your tracking number to start moving after your initial shipping notification. If there is a problem with the tracking number you received after 1-2 business days, please contact us through email for further assistance.

WRONG ADDRESS DISCLAIMER

It is the responsibility of the buyer to make sure that they enter the shipping address correctly. We do our best to speed up processing and shipping times so there is a very small window to cancel or change the details of your order. If you need to change your shipping address info, please write to us immediately at info@petitespaws.com. We will try our best to make the changes before it ships out, however we cannot guarantee that we will be able to do so once it has started being fulfilled.

DELIVERED, BUT NOT DELIVERED

All of our shipments include a tracking number with delivery confirmation. If the tracking information confirms that the item has been delivered to your delivery address but you have not received your order, please contact your local post to investigate the issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.